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How do I top up my balance?
Open your account dashboard and choose Top Up from the balance card.
What happens when my plan expires?
Data stops until you activate a new plan; your number and history are kept.
How do I check my remaining data?
Remaining data is shown on your account dashboard and updates in near real time.
How do I activate my eSIM?
Scan the QR code from your confirmation email, or add it manually in your device settings.
Is my payment information secure?
All payments are processed through PCI-compliant providers; we never store card numbers.
Can I use this on multiple devices?
An eSIM profile is tied to one device at a time.
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How long does activation take?
Most eSIMs activate within a few minutes of scanning the QR code.
How do I check my remaining data?
Remaining data is shown on your account dashboard and updates in near real time.
Why is my data not working?
Confirm the eSIM is enabled and data roaming is turned on for that line.
How do I request a refund?
Contact support within 14 days of purchase if the eSIM was never activated.
How do I activate my eSIM?
Scan the QR code from your confirmation email, or add it manually in your device settings.
What happens when my plan expires?
Data stops until you activate a new plan; your number and history are kept.
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